Refund policy

Return and Refund Policy

Last Updated: January 18, 2025

At Howling Flats Farm, we pride ourselves on delivering quality products and exceptional service. Your satisfaction is our priority, and we back this commitment with a 100% Satisfaction Guarantee. Please review our return and refund policy to understand how we handle various scenarios.

Product Returns

Perishable Items

Due to the nature of perishable goods, we cannot accept returns once products have left our farm. Maintaining the integrity of the cold chain is essential, and once items are out of our hands, we cannot guarantee they remain safe for consumption or resale. However, if you are unsatisfied with the quality of our perishable products, please reach out to us, and we will work to make it right.

Non-Perishable Items

As a small farm operation, we are not equipped to process returns for non-perishable items unless there is a mistake on our part. If you believe we have made an error with your order, please contact us so we can make it right. We stand by the quality of our products and value your trust.

Order Confirmation

Please double-check your order before completing your purchase. Once an order is packed, we are unable to modify or cancel it. If you have any questions before placing your order, feel free to reach out to our customer service team for assistance.

Delivery Policy

Orders placed for local delivery or farm pickup must adhere to the specific guidelines provided during checkout. By selecting these options, you acknowledge and agree to the stated delivery or pickup schedule. Refunds or reshipments will not be provided for missed pickup times or incorrect delivery details entered by the customer.

Refunds for Cooking Concerns

We take great care in raising our animals and producing high-quality meats. Our grass-fed and pasture-raised meats require careful preparation to achieve the best results. To assist you, we are happy to provide detailed cooking tips and recipes on our website.

If you encounter issues with the tenderness or quality of the meat, please contact us with details of your experience. While we are unable to provide refunds for improper cooking methods, your satisfaction is important to us, and we will work with you to address any concerns.

How to Request Support

If you believe there has been an issue with your order, please contact us within 7 days of receiving your items. Provide your order number, details of the issue, and any relevant photos to help us resolve the matter quickly.

We are committed to ensuring your satisfaction and will work diligently to address your concerns. If we are unable to meet your expectations, we may provide a replacement, refund, or store credit as part of our 100% Satisfaction Guarantee.